Shipping Policy

Last updated: This Shipping Policy explains how Vorlise receives, prepares, dispatches, tracks and delivers orders placed through this website. Delivery estimates are based on normal operations and serviceable Indian pin codes. Read this page with the Terms & Conditions and Return & Refund Policy.

1. Delivery area

We aim to deliver across India wherever a courier partner serves the destination pin code. Serviceability can differ by product, parcel type, payment method and current courier network. A pin code accepted by the website can occasionally become temporarily unavailable because of weather, local restrictions, transport disruption, capacity or updated courier rules. If no reasonable service is available after an order is placed, we will contact you and may cancel the affected shipment with a refund of the amount charged. We do not promise international shipping unless an international option is expressly displayed and accepted at checkout.

2. Order verification

Before fulfilment, an order may pass payment, inventory, address and fraud-prevention checks. We may contact you to confirm an incomplete house number, landmark, pin code, unusually large quantity, repeated cash-on-delivery refusal or payment mismatch. Verification protects both the customer and store, but it can delay dispatch if the supplied contact details do not work. Respond only through official channels and never share a PIN, CVV or one-time password. If required information is not provided within a reasonable period, we may cancel or hold the order and explain the available next step.

3. Dispatch timing

Orders are normally prepared on working days. Orders placed before the operational cut-off may be processed the same day, while later orders, weekends and public holidays begin processing on the next working day. Our usual target is dispatch within one to two working days, but a product page or sale notice may specify a longer preparation period. Dispatch means the parcel has been packed and handed or scheduled for handover to the courier; it does not mean delivery has occurred. High-volume promotions, stock verification, customised packing or a quality hold can extend the preparation period.

4. Estimated transit time

Most serviceable urban and regional addresses receive a dispatched order within three to six working days. Remote, island, mountainous or north-eastern locations may require seven to nine working days or longer. These ranges are estimates, not guaranteed appointment dates. Courier routes depend on hubs, line-haul transport and local delivery capacity. A shipment can move faster or slower than another parcel sent on the same day. The estimate shown at checkout or in tracking is informational and may update as the courier receives scans. Contact us if the parcel exceeds the investigation threshold described below.

5. Shipping charges and free shipping

Applicable shipping charges are shown before payment. A free-shipping threshold may apply to the item value after discounts and before or after tax according to the offer displayed at checkout. Removing or returning an item can affect whether the original order qualified. Free shipping refers to the standard available service unless an offer states otherwise; it does not create a guaranteed delivery date. Cash-on-delivery or remote-area fees may be separate where clearly displayed. We do not add an undisclosed delivery fee after an order is accepted, except where you voluntarily request a different service and agree to its cost.

6. Address accuracy

Provide the recipient’s full name, building or house number, street, locality, city, state, pin code, landmark where useful and a working Indian mobile number. Check spelling before payment. Couriers cannot always call, interpret an incomplete location or enter restricted premises. Contact us immediately if you notice an error. We can change an address only before packing or manifest generation and only when the destination remains serviceable. A change to a different city or pin code may require cancellation and a new order. Vorlise is not responsible for delay caused solely by materially incorrect information supplied by the customer.

7. Tracking information

After handover is arranged, we normally send a tracking number or link by email, SMS, account page or another provided contact channel. A “label created”, “manifested” or “pickup scheduled” status can appear before the courier performs its first physical scan. Tracking may update in batches rather than in real time. Use the official courier page and avoid suspicious links requesting a payment or one-time password. If the link does not work after a reasonable scan period, contact us with the order number. We can confirm the carrier and available internal status.

8. Delivery attempts

The courier may call or message before delivery but is not always required or able to do so. Ensure that the address can receive a parcel during ordinary delivery hours. If the recipient is unavailable, the courier may retry, hold the parcel briefly, deliver to an authorised reception or return it according to its process. Do not ask a courier to leave a parcel in an unsafe location unless you accept the reasonable risk of that instruction. Repeated failed attempts can lead to return to origin. Contact details must remain active until the shipment is delivered or returned.

9. Cash on delivery

Cash on delivery is available only when displayed for the order and pin code. The courier may accept cash, UPI or another method according to its current facility, but the amount due should match the invoice or delivery communication. Do not pay an additional unofficial charge. Inspect the outer parcel for obvious tampering where feasible, while recognising that couriers may not permit opening before payment. Repeated unjustified refusal, unreachable contact information or abusive use may lead us to restrict cash on delivery for future orders. A genuine order problem can still be reported through the Return & Refund Policy.

10. Prepaid delivery

A prepaid order is released only after the payment status is appropriately confirmed. A bank debit with no order number may be a pending or failed payment rather than a completed order. Contact us with the payment reference if confirmation does not arrive. The courier should not collect the prepaid order value again. Limited statutory or service charges would be shown in the official order record, not demanded through a personal account. If someone asks you to pay to “release” a prepaid parcel through an unfamiliar link, do not proceed and notify customer care.

11. Split shipments

We may divide an order into two or more parcels because products are stored separately, one item needs additional checks, parcel weight limits apply or different courier services are more reliable. Split shipments do not increase the shipping charge after checkout unless you separately request and approve a change. Each parcel can have its own tracking number and delivery date. Before reporting an item missing, check whether another shipment is still in transit. The order is complete only after all listed parcels are delivered, cancelled or otherwise resolved.

12. Packaging

Products are packed to reduce ordinary transit damage, leakage and tampering. Packaging material and box size can vary with inventory and sustainability improvements. A dent or mark on the outer shipping box does not necessarily mean the product is damaged. However, do not use a product when the retail seal is broken, the container is leaking, the label is materially wrong or contamination is suspected. Keep the parcel, label, invoice and inner packing and follow the evidence steps in the Return & Refund Policy. We may need those materials to make a courier or quality claim.

13. Delays outside normal control

Delivery can be delayed by severe weather, floods, heat events, road or airport closure, public holidays, strikes, civil disruption, government restrictions, epidemic controls, customs or regulatory checks, fire, cyber incidents, courier outages, fuel disruption or other events outside reasonable control. We monitor available information and may change carriers or routes where practical. We will not use force majeure as an excuse for poor communication or avoidable inaction, but an estimate may need to be extended. If delivery becomes impossible, we will discuss cancellation, replacement or refund as appropriate.

14. Tracking not moving

A short pause between hub scans is common, especially over weekends or while a parcel travels between cities. Contact us when tracking has not updated for more than forty-eight hours after the first physical scan, or when the estimated delivery range has passed. We can raise a trace with the courier. A trace normally requires several working days because the courier may check the origin branch, transit hub, destination branch and physical inventory. We will share meaningful updates and propose an appropriate remedy if the courier confirms loss or the investigation exceeds a reasonable period.

15. Marked delivered but not received

First ask household members, reception, security, neighbours and any authorised recipient, and check safe places used for delivery. Confirm the order address. Then report non-receipt promptly with the order and tracking number. Courier proof can include a scan, time, location, recipient name, delivery code or photograph. We review the available evidence rather than treating a scan as automatically decisive. The courier may contact you during investigation or request a written confirmation. Prompt reporting is important because delivery records are retained for limited periods.

16. Damaged or tampered parcel

If the parcel is visibly open, crushed, wet, leaking or re-taped, photograph it before opening where safe. If the courier allows a remark, record the visible condition. Keep all materials and document the unboxing in a short continuous video when possible. Contact us within the reporting period in the Return & Refund Policy. Do not consume or apply a product with a broken retail seal or suspected contamination. We may arrange pickup, replacement or refund after verification. Ordinary outer-box wear is assessed differently from damage to the product or its sealed retail package.

17. Return to origin

A parcel may return after failed attempts, refusal, incomplete address, invalid phone number, pin-code restriction, damage or courier error. Once returned, it must be received and matched before a reshipment or refund is finalised. We may ask you to confirm the address and prepay a new shipping charge when the return resulted from incorrect customer information or repeated avoidable non-availability, where lawful. If the carrier or store caused the failure, we will not impose an unfair charge. A prepaid refund follows the Return & Refund Policy and payment-provider posting timelines.

18. Contact and escalation

For shipping support, email vorlisecare@gmail.com with the order number, tracking number, recipient pin code and a concise description. Include photographs for damage but never send a payment PIN, CVV or one-time password. We aim to acknowledge messages within one working day and coordinate with the courier. If the first response does not resolve the issue, request escalation. You retain any grievance and consumer remedy provided by applicable law. Delivery policies are applied in good faith and do not override mandatory rights.

Important: Delivery times, courier partners, free-shipping thresholds and serviceable pin codes can change. The values displayed at checkout for a specific order should be read with this policy. This page is intended to set realistic expectations, not to excuse avoidable delay or remove a legal remedy for non-delivery, damage or an unfair practice.